Every system.Every conversation.One AI for your dealership.
OTTO joins the data from all your systems with OTTO audio recordings of every customer conversation. Ask it anything. It helps you and your team get work done faster. Built for GMs and dealer group owners.
- Weekly F&I scorecard emailedTo the desk managersExcel, 3 sheets
- 3 desks over your reserve capFlagged for the GSM
- 6 declined repairs with equityListed for salespayoff attached
- 41 conversations coached overnightSales 14F&I 12Desk 9Service 6
Ask it anything.
Tap Speak and ask the way you’d ask a manager. OTTO works through your deals and conversations, shows its steps, and answers in plain words. Tap Listen and it reads the answer back.
Which F&I manager lost the most VSC this month, and why?
- 01Understood the questionF&I · VSC penetration · Oct 1–20 against September
- 02Pulled this month’s deals
- 03Compared each manager
- 04Read the coaching notes
- 05Wrote the answer
It helps you get work done faster.
Ask for the deck, the spreadsheet or the one-pager, and set the routine reports to run on a schedule. OTTO drafts the file, keeps it in Documents for you to change, and sends it to the right people at your dealership.
You“Make a six-slide October F&I review for Thursday’s meeting.”
“Made by you, with OTTO”
- October F&I reviewPowerPoint · 6 slides
- Aged units over 60 daysExcel · 3 sheets
- Desk policy quick cardWord · 1 page
You“Every Monday at 7, build last week’s F&I scorecard and email it to my desk managers.”
- Weekly F&I scorecardMondays at 7 AM · Excel, emailed to the desk managersNext Mon 07:00
- Afternoon desk recapWeekdays at 2 PM · Email to the GSMRunning now
- Group month-end reviewLast day of the month, 5 PM · PowerPointNext Oct 31 17:00
PVR was $2,210, up $160 on the week. VSC fell to 48%; Marcus and Dana account for most of it. The full scorecard is attached.
fi-scorecard-oct-13.xlsx
Every deal coached.
OTTO records the conversation on the sales floor, in the F&I office and in the service lane, with one tap on the phone your team already carries, and checks every desk against your policy. Each person gets what went well and one thing to try next. Not a score.
“We’ll probably keep it ten years. I just don’t want any surprises.”
Dana · F&I · 2024 Tundra18:42
Coaching for Dana
What went well
Great rapport, and the customer told you exactly what matters: no surprises for ten years.
Try this next deal
Bring it back at the service contract: “You said ten years. Here’s what years six through ten look like.”
Your whole dealership. One teammate.
What a customer says on the lot reaches the F&I office. Declined work in the service lane reaches sales. Nothing falls through.
Sales
- Ask who still needs a call today, and have OTTO email the list to your managers. Floor conversations are coached too.
F&I
- PVR, product mix and the weekly scorecard, on request or on a schedule. Every presentation is coached.
Desk
- Ask which deals went over your reserve cap. Every desk is checked against your desking policy.
Service
- Declined work from customers with equity, listed for sales every morning. Write-ups in the lane are coached.
GMs and groups
- Ask across every rooftop, and get the month-end deck for the group. Each rooftop keeps its own data.
OTTO connects to the systems your dealership already uses. Your dealership’s data stays yours, and it’s never shared with another dealer.
Questions dealers ask
What is OTTO Intelligence?
An AI teammate that helps your people get work done faster. Ask it about your dealership, have it help with documents and emails, and set routine reports to run on a schedule. It also coaches every deal on the sales floor, in the F&I office, at the desk and in the service lane.
How do I use it?
Tap Speak and ask, the way you would ask a manager. OTTO answers in plain words, with a chart or a table when it helps, and can read the answer back to you.
Who records the conversations?
OTTO does. Your team taps Record in OTTO on the phone they already carry: on the sales floor, in the F&I office and in the service lane. No extra hardware. OTTO keeps the audio, transcribes it and coaches it.
What can it make?
Word documents, Excel spreadsheets, PowerPoint decks and emails to people at your dealership. Everything it makes is saved in Documents, where you can change it yourself or ask OTTO to.
Can it handle routine reports for me?
Yes. Tell OTTO what you want and when, like "every Monday at 7, build last week’s F&I scorecard and email it to my desk managers", and it runs on that schedule.
Does it replace my DMS or CRM?
No. OTTO connects to the systems your dealership already uses and works on top of them.
Is coaching a scorecard?
No. Each person gets what went well and one thing to try next time, in plain words. Managers see which deals need them, and why.
Does it work for dealer groups?
Yes. One rooftop or many. Each rooftop keeps its own process and data, and group leaders can ask across every rooftop.